Think of it as having a dedicated designer on your team for a flat monthly rate. You get a set number of hours each month to use however you need—whether that's one big project or lots of small requests. We sync regularly and work through your priorities systematically.

Unused hours roll over to the next month (up to 25% of your plan). This gives you flexibility during slower periods without losing value. Hours expire after 90 days to keep projects moving forward.

For retainers, we can typically kick off within 3-5 business days. Project work usually begins within 1-2 weeks depending on our current pipeline. Rush delivery available when needed.

Every account is led by a senior designer with 10+ years of experience. For larger retainers and projects, we may bring in specialists, but your lead designer remains your consistent point of contact.

Absolutely. Many clients use retainers for ongoing needs and projects for major initiatives. Retainer clients get 15-20% off project work as a bonus.

For retainer work, we'll refine until you're happy. For projects, we include two formal revision rounds in our quote, with additional rounds available at an hourly rate. We've found this keeps projects focused and on schedule.

Yes! About 40% of our clients are outside North America. We structure our days to overlap with different time zones and use async communication to keep projects moving smoothly.

Life happens. You can pause or cancel your retainer with 30 days notice. When you're ready to return, your same rate is guaranteed for 6 months.